Frequently Asked Questions

Find help, documentation and answers to the questions you have about the service.

• How to do emergency openings?
• How do I manage our Service Station?
• How do I get started with adminweb?
• How does 2-factor authentication work?
• How does the adminweb dashboard work?
• How do customers check in with appointment?
• How customers self-serve check ins?
• How to get the key after customer check in?
• How to create a checkout with key pickup
• How to place a customer key in the box
• How to add, edit or delete customer locker access
• How to add payment to customer checkout?
• How to add access restrictions to a locker?
• How to reset a locker in adminweb?
• How does the color coding work?
• How can I use the event list in adminweb?
• Where do I find the opening reports?
• How to contact customer support?
• How big are the lockers?
• How to start getting Stripe payments?