How to operate Serviced Apartments

Registration setup and operations. SMS set-up, Locations-ID, Web-admin portal, App-usuage, web-link

how-to-do-weblink-openings

The solution is based on an SMS that contains a link to a website where customers enter the number (location ID) that is printed on the front of cabinet. SMS appartements.png

All customers is setup with their own special website address that goes out via SMS. Click on the sms to see an example. 

Each link is unique to each customer and locker.

The link can be forwarded if others are to retrieve the key.

After the customer has entered the number (location ID) and clicked "Open Sharebox" the locker opens.

Content of SMS

Send an e-mail with your spesific content to our tech. department for personalizing of your SMS. We add correct google map link, your logo, wifi passord eg.

 

 

 

How to become an adminstrator of Sharebox web admin  

  • One person is administrator. He/she add employees and is in control of all transactions, retrieve reports, etc.
  • First downloads the Sharebox app https://sharebox.no/app-redirect/
  • Register a profile in the app and enter credit card. (Not deducted, only for 1st time registration)
  • Inform then Inform tech. department that you have made a profile and which company you
    are connected too. 
  • You will then receive an email from us with username and password for login. 
  • Go to this adresse; https://login.sharebox.no/register

You are now administrator for the Sharebox AdminWeb online platform. 

The first screen now looks like this:


Gromstad logged in

 

Administrator can now make a new reservation by pressing RED button in upper left corner. The name can 


Administrators can now add employees who are going to use Sharebox, or if possible, a list of names with mobile and email can be sent to us and we can add them up front. 

In order for employees to open the doors when standing in front of the cabinet, they must download the Sharebox app and register their mobile number first.   

The procedure for giving a customer (or employee) access to the lockers via Sharebox AdminWeb is the same. 

Select the hatch to be used and press "add member"  and add the phone number. Use land number first.  The system inform the member eather by SMS or by Push (if they have the app)

Gromstad add member

 

To remove the customer after pickup, press the cross next to the customer's reservation. This means that customers cannot use the same link later. This can, for example, be done as a regular routine every morning.
Gromstad distant customer

 

It is also possible to limit the period or how many times a customer should be able to open the hatch. If you want this option, press the edit button.
Gromstad limit period

 

Customers who have used up the number of openings or no longer have access are moved to "inactive members". Customers who have not yet entered a valid period will have a red bell instead of a green  .
Gromstad inactive


Then you can enter the date / period, and / or the maximum number of openings where you finally update the customer's rights.
Gromstad update member

 

The Sharebox can be used for extradition (pickup) and submission (delivery).

If you are only going to use the Sharebox for extradition, the recipe is:

  1. When you need to hand over a key to a customer you first make a new reservation. The name of the reservation can be eg "Apartement number" and customer is then added as a member. Both work is being done from Sharebox AdminWeb - but can also be done from the app. 
  2. When you add the customers mobile phone number to the subsription the Sharebox platform then sends an SMS (with a link) to the customer, to open the cabinet. SMS appartements.png

  3. Customer Manager grabs a key, goes to the Sharebox with their mobile and opens the Sharebox app. Finds the locker booked (reservation) with the right Apartment number and press: Open Sharebox . Insert the key and close the door.
  4. When the owner / customer comes to the cabinet he presses the link in the SMS which opens a web page and displays fields for entering the location-ID number. The  location ID number is typed on the front of the Sharebox so the customer can't open before standing infront of the cabinet.
  5. The customer enters the location-ID and the locker opens. Key is being picked up and the door is being closed. 
  6. In Sharebox AdminWeb you will now see that the locker has been opened and you can remove the owner / customer from the locker and put the name of the locker to Empty, ie ready for new customer / or have it as fix subcription for this apartement. This can typically be a clean up on the morning of the day before. All these tasks are performed in Sharebox AdminWeb. The routine can also be automatic done. Ask us about how. ,
  7. Staff like Cleaners and craftsmen can also be added to the subcriptions so that they can bennefit the service as well. 

We offer video conferencing training by Appointment and have 24/7 support,

call +47 4043 44 44.